Contact Tech Support

The most common questions and technical issues encountered with iPads at SMA can be found at our Help Center site https://smapdx.zendesk.com/hc. However, there are always exceptions and/or new issues that arise. Thus, the following information provides the three methods of how to contact Tech Help @ SMA (or Technical Support) staff. These methods are only for technical support questions/issues and should not be used for any other purpose.

• Email tech.help@smapdx.org to open a ticket.
  • This is the preferred method of contact so we can better track the issues/questions in our ticket system.
• Call 503.228.8306 and select Option 9.
  • Most likely you will get voice mail. Just leave your name, number and technical issue and it will automatically open a ticket.
• Visit "room" 108 3/4.
  • Yes, we took a page out of Harry Potter as our office is sandwiched between 108 and 109.
  • Note: If you are not a current student, faculty or staff member please email or call to make an appointment before visiting.

   

  Our normal hours are 8:00am - 4:00pm on school days. Thanks and have a great school year!